Terms and Conditions Agreement of Sale
Please read them carefully.
The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from shopwebsecure.com indicates your acceptance of these terms and conditions.
ShopWebsecure reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
ShopWebsecure is the service provider; it is also referred to as "SW", "us" and "we".
Customer is the person or organization who purchases or seeks services from SW; it is also referred to as "you".
Placing order
- We do not ship to overseas at the moment.
- All orders placed are subject to confirmation and acceptance by ShopWebsecure, this includes the pre-paid orders, e.g. Payment made by direct deposit, Credit Card, etc.
- ShopWebsecure may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to SW, which must be received within seven days of the price increase notification.
- To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax. Unfortunately we do not accept phone orders. For some organizations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarized purchase order.
- Despite our web site being directly connected to our inventory system, quantity in stock should be considered as a guide only. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status.
- Please understand we do not operate a shop front. All prices listed on the web site are for internet mail orders only. A 5% surcharge (start from 1st July 2007) will apply to any walk-in customer who has not placed an order on-line prior to the pick-up of that order. Local customers can avoid this surcharge by placing the order on-line and wait for our Ready for Pick up E-mail. Our pick up time is between 10am and 4pm Monday to Friday. Customers who visit us outside this time frame may not receive proper service due to our commitment to mail order dispatching.
- Picking up orders from SW. Customers are asked to wait for a confirmation e-mail from SW in regards to the collection of their order. This helps us limit the waiting time and "out of stock" issues that may arise from customers trying to collect their order before it is completed. Delays may occur if this pick-up procedure is not followed.
- Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
- Cancellations may be communicated by email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.
- Cancellations for assembled system orders will incur a 20% cancellation fee. This is to reflect the labor cost and the depreciation for the used parts.
- Cancellation for specially ordered items will also attract a 20% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Payment
- For on-line orders, accepted payments include credit cards (Visa/ Master card), direct deposit, and bank transfer. Payment can also be made for on-line orders by sending us a cheque or money order.
- Dispatching of goods where the payment terms selected is by pre-payment is subject to fund clearance. This includes direct deposits, payment by cheque etc.
- We request a non-refundable, 30% deposit for any computer systems built by SW. We may also request a 30% non-refundable deposit for rare items we have to specifically order in.
- For pick up order, payment can be made by accepted credit cards, direct bank deposit, cash, and money order, cheque (this must be approved by SW and appropriate identification provided). Cash deposit, fund transfer requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.
- Please make your cheque or money order payable to: ShopWebsecure
- There is an additional 2.75% for Visa/Master Card payments. American Express payments will attract a 4.5% (plus GST) surcharge. We do not charge your credit card until the goods are ready to be shipped or picked up.
- SW offers a COD delivery service for Cairns customers. COD services within the Cairns area is provided through courier service. Courier drivers only accept bank cheque or cash payment to a certain amount. The drivers do not carry change so exact payment must be ready prior to the delivery. All customers wishing to use our COD service must abide by not only the terms and conditions of SW, but also the terms and conditions as set by the delivering or holding company.
- When doing a direct fund transfer or direct deposit into our account, please include the Net Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
- Our bank account details:
Bank: St George Bank Limited
Acc. Name: Web Secure
BSB: 114-879
Acc. No.: 06831-8832
- The title of the goods supplied does not pass to the customer from SW until the full amount is paid to Websecure.
Shipping
- We do not ship to PO Boxes.
- We do not ship to third party addresses unless that address is known and can be verified by SW.
- Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. SW will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
- Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Tracking of order delivery
- When your order is shipped you will be sent an E-mail confirmation details. If your order is delayed for any reason please email support@shopwebsecure.com.
Return and refund
- There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
- Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 20% (or $25 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please contact us and obtain a RA (Return Authorization) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead on Arrival goods.
- Any incorrect, missing or damaged items received must be reported to SW within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
- If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
- SW owns the title of any extra goods shipped with your order that have been dispatched in error.
Warranty claim
- All goods sold by SW come with a one-year back to base manufacturer warranty; it can only be shorter if a special note is mentioned about an item. Computer systems built by SW carry a one year parts and two years labor warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.
- Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
- SW is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not SW.
- Warranty only covers the item(s) sold by SW. Warranty does not cover any other equipment used in conjunction with the item(s) sold by SW.
- SW does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.
- DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines. Please contact us and obtain a RA (Return Authorization) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.
- Customers must request a RA (Return Authorization) number prior to returning any merchandise to SW. RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number is only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
- A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by SW to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. SW also reserves the right to charge the labor cost for examining these goods where no fault was found.
- All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
- SW is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond SW the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
- Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
- Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
- Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to SW and or Manufacturer. SW is not responsible for any parcel missing in transit, on its return back to SW.
- Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
- Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier own test and replacement/repair, and the shipping back to us.
- We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. SW is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
- If you will be using the item(s) for mission critical tasks, be it running a business, you should consider this at the time, SW may be able to supply another unit in the mean time but this will incur a service fee of min, charge of $25/day + GST or part thereof, on supply only. Any configuration required will be charged at $30/quarter/hr + GST or part there of.
Disclaimer
- Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice to anyone.
- Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
- Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
- Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland.
Terms of Use
PLEASE REVIEW THESE BASIC TERMS FOR USE OF THE shopwebsecure.com WEB SITE. BY USING THE SITE, YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ONE OF THESE TERMS, PLEASE DO NOT USE THIS SITE. We may change these Terms any time. By using the Site after a change, you agree to follow and be bound by the Terms as changed. Please read these Terms regularly.
Site Contents
Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Site (the "Contents") is copyright, trademark, trade dress or other intellectual property owned or licensed by shopwebsecure.com. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, the Site as a whole and any other materials at the Site.
Except for any intellectual property or content of third parties included on the site, you may use or download the Contents solely for your personal noncommercial purposes, provided you keep all copyright and other proprietary notices with them. No Other Type of Use is permitted. You may not make any use of any intellectual property or Site content. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Site. The downloading or export of software or technical data from this Site to any jurisdiction is in violation of Australia laws and is strictly prohibited.
User Comments and Submissions
We welcome your comments and questions regarding our Site, our products and our services.
You promise that no information or material you transmit to shopwebsecure.com will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any comments you make. shopwebsecure.com is not responsible or liable for the content of information that others post at or transmit to the Site, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Site user.
Product Information
Products displayed on the Site can be delivered only within Australia, unless otherwise agreed in advance. Prices are valid and effective only in Australia unless otherwise agreed in advance. We attempt to ensure the currency and accuracy of all product information, however, prices are subject to change without notice. We do not warrant the currency or accuracy of Site information regarding product price and availability. We have tried to accurately display our products on the Site.
Links to Other Sites
Any outside links are provided only as a convenience. If you have any concerns regarding any outside site linked to or from the Site, please direct them to the owner or operator of the outside site. All use of outside links is at your sole risk. shopwebsecure.com is not responsible for any outside sites, services linked to or from the Site, and disclaims all liability for any injury you may experience by using such information. You may not create hyperlinks to this Site which portray shopwebsecure.com in a false or misleading light and you may not use any "framing" or similar techniques to enclose any portion of this Site.
Disclaimer of Warranties and Limitation of Liability
Your use of the Site is at your own risk. THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY shopwebsecure.com ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. shopwebsecure.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION AND OR CORRECTNESS OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. BY USING THIS SITE YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, shopwebsecure.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WEBSECURE DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; ITS SERVERS; OR E-MAIL SENT FROM WEBSECURE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. shopwebsecure.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
WEBSECURE SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY, EVEN IF WEBSECURE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. However, your sole and exclusive legal remedy is to stop using the Site.
Indemnification
You agree to defend, indemnify and hold Websecure and shopwebsecure.com harmless from and against any claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions.
Miscellaneous
Unless otherwise specified and agreed, shopwebsecure.com displays this Site and the Contents solely to market and promote Web Secure products and services. shopwebsecure.com controls and operates this Site from its office in Queensland Australia.
These Terms shall be construed according to Queensland law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the state and federal courts of the State of Queensland. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.
These Terms are the entire agreement between you and shopwebsecure.com relating to the Site or its Contents. Any other agreements between you and shopwebsecure.com are superseded and have no force or effect.
Termination
Your failure to comply with these terms automatically revokes your authorisation to use the Site and terminates any and all rights granted to you under the Terms of Use. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.
|
