Top 5 Technical Support Frequently Asked Questions

1. How do I find the correct firmware upgrade for my NB5?

Firmware
Firmware is the operating system of your router. Firmware is upgraded from time to time to provide more features or work with an upgraded range of ADSL service providers' equipment. Most firmware can be downloaded from Support http://www.netcomm.com.au/Support/. NB5 firmware is available from the Knowledge Base.

NB5
IMPORTANT: The NB5 has several revisions requiring different firmware. The firmware is not interchangeable between revisions of the NB5. If you are looking for NB5 firmware, follow this link and the instructions on firmware upgrades.

If you have an NB5 Rev2 with firmware commencing with 2.A09.xxxxxx and you cannot access the internet after several hours operation (the ADSL and PPP lights stay solid) and you can login to the modem setup page using your web browser and the address 192.168.1.1, you do need to upgrade your firmware. Find the firmware and upgrade instructions here. Please refer to the guide NB5Rev2_upgrade firmware.doc for instructions on how to upgrade the firmware safely.

2. Where's my Username and Password?

You may hear reference to  username and password frequently when setting up a new ISP account or new router. Your ISP username and password can only be provided by your ISP. Only the ISP can reset your password. Please contact your ISP if you do not know your ISP username and password

Your NetComm router has its own username and password which is included the User Guide on the CD that accompanied your device. You will only require this if you are manually configuring the router or need to reset and reconfigure the device.

3. What is EasyConfig?

EasyConfig is a utility that provides a quick set up solution. If the set up stops unexpectedly and you cannot proceed past the login page, first check that you have entered the ISP username and password correctly.

4. How do I configure the modem while the firewall is enabled?

Sometimes firewalls block access to the internet during setup. Disable your firewall then follow the instructions in the Quick Start Guide to complete the set up.

For more information on firewalls please follow this link.

5. Where can I find additional support for my NetComm product?

The easiest way to find information about your NetComm product is to review the User Guide that accompanied the product, located in the box or on the CD that came with the product. The Knowledge Base contains many useful hints and tips on installation and configuration of NetComm modems/routers, wireless and VoIP devices.